Questions and answers

SyrianJobs is a job and recruitment platform for Syria, in Arabic and English. Job seekers build a profile, search and apply for free; companies post job ads, review their applicants and find candidates.

Choose "Contact SyrianJobs" in the menu under your name, pick a "Topic", write "Your message" and press "Send request". Our team answers in your messages, and you can open up to 5 requests a day. Without an account, write to us from the "Contact us" page.

Jasmine is the round button above the settings button: she answers questions about using SyrianJobs and shows you where things are on the page. A visitor without an account can ask her up to 20 questions a day. With a free account you can ask up to 30 a day, and she does steps for you, such as applying to a job or sending a message, after you confirm them.

Use the round settings button in the bottom corner of the page: it switches between Arabic and English, and between the "Light" and "Dark" theme. SyrianJobs works fully in both languages. In the phone app, press "EN | AR" at the top of the first screen or of sign-in; once signed in, the language is under "Settings" in your profile menu.

A SyrianJobs app for job seekers is on the way, and the home page marks it "Coming soon". Companies work on the website.

Yes. Press "Replay the tour" in the menu under your name, and the tour of your home screen starts again.

Yes. "Attach a file" sends PDF, Word, JPG or PNG files, up to 10 MB each and 5 per message. You can delete your own message for everyone within 15 minutes of sending it.

In the conversation open "Conversation options": "Block" stops their messages, and "Report this conversation" sends it to our team; a single message has "Report this message". A conversation with SyrianJobs itself cannot be blocked or reported.

Our team does not open a conversation between a job seeker and a company, or between two job seekers, unless one of its people reports it. Then only the staff who handle reports can open it, and every opening is recorded.

Open the bell, press "See all notifications" and set your "Notification preferences": for each kind of update choose "In-app", "Email" or "Mobile app", then "Save preferences". SMS and WhatsApp are coming soon.

Yes. Open "Account & privacy" and press "Download my data" for a machine-readable copy (JSON) of your account data.

No. Everything a job seeker does on SyrianJobs is free: the profile, CVs, searching, applying and messages, and there is nothing to upgrade to. Neither SyrianJobs nor any company on it may ask you for money for a job.

Job seekers sign in with their phone, without a password. On "Log in" choose "Job seeker", type your number without the leading 0, press "Send code" and enter the "Verification code" we text you. Sign-in codes go to Syrian numbers (+963) only for now.

Start with your profile: choose "Upload your CV" and we fill it in from your CV, or "Build it step by step". You can apply to jobs once your profile reaches 70%. "Finish setup later" lets you stop and continue later from "My profile".

"Profile strength" on "My profile" is one score over twelve parts: name, gender and date of birth, headline, about you, location, work experience, education, skills, languages, photo, an uploaded CV and a contact email. Applying opens at 70%, and the meter lists what is still missing. Every section has "Edit" or "Add". A photo is never required, but it adds to the score.

Yes. On "My profile", in "Build from your CV", press "Upload CV" and choose a PDF or Word file up to 25 MB. We fill in what is missing and a newer CV updates what it covers, but nothing you added yourself is deleted. Then you choose the template your CV is shared in: that version is what employers download, and the file you uploaded is never shared.

On "My profile" you find the card "Add an email to stay in the loop". Type your "Contact email" and press "Save email", and notices about your applications and messages reach you there too. The email also counts toward your profile score.

Yes, for free. The "Who viewed your profile" card on "My profile" lists the companies that opened your profile, and when.

You choose it under your name on "My profile", with "Change". "Public": companies see your full profile, your name and your CV, and our team can recommend you to them. "Restricted": companies find you in search but see only your job title, city, skills and years of experience until you apply to them. "Private": companies cannot find you, but a company you apply to still sees your application.

When it is on, companies see an "Open to work" badge on your profile and find you first in their search. Switched off, you can still be found: who sees your profile is set by its visibility. Change it in "Job preferences", under "Are you looking for a job right now?".

No. "What you earn now" in "Job preferences" is private: it is used only to find better-paying jobs for you, and companies never see it. Your "Salary expectation" is different: companies can see it on your profile.

Use Seerti, our free CV builder: press "My CVs" at the top, then "New CV". Pick a template, fill in your details or press "Import from my profile", then "Download" a PDF in Arabic or English. "Check my CV" in the builder gives you a free AI score with your strengths and what to improve.

"My CVs" at the top of the page lists every CV you saved, with "Edit", "Download", "Rewrite with AI" and "Delete". A CV not yet in English also has "Translate to English": it makes an English copy in the same design, which appears in the list in a minute or two, while the original stays as it is.

Press "Search" at the top to open the job board. Type keywords and a "Location", then narrow the list with "Date posted", "Workplace", "Employment type", "Career level" and "Salary". "Clear all" removes every filter.

Yes. Write a sentence in the search box, for example under "Describe your dream job" on "Find jobs". "Closest to what you asked" then shows the ads that match it by meaning, not only by keyword, above the filtered list.

Create a job agent: search the job board, set at least one filter, press "Create job agent", name it and choose "Daily" or "Weekly". New matching ads reach you by e-mail and in your notifications, every morning or every Sunday morning. Rename, pause, edit or delete your agents under "Job agents" in the menu under your name; you can keep up to 20.

"Find jobs" at the top shows suggestions built from your profile, and "Recommended for you" in the menu under your name lists open roles ranked by how well they fit you. "Search with my profile" on "Find jobs" builds a search from your job preferences. The fuller your profile, the better the matches.

Open "Job preferences" in the menu under your name. Fill in "Job titles", "Work locations", "Workplace", "Career level", "Working hours", "Salary expectation", "Employers" and the other cards; each card saves on its own. "Search with my profile" on "Find jobs" builds its search from them.

Press "Save job" on the ad or on its card in the list. Your saved ads are under "Saved jobs" in the menu under your name, and under "Your jobs" at the top. Press it again to remove one.

It is how your profile scores against what the ad asks for, and the employer sees the same breakdown. "Skills your profile is missing" lists the skills you could add. Empty rows usually mean details missing from your profile.

Open the ad and press "Apply now". Add a "Cover letter (optional)", answer the "Screening questions" if the ad has any, then press "Submit application". The company receives your application with your profile, and your CV if you have one.

Applying needs a profile at 70% or more. The window "Complete your profile to apply" lists what to add; press "Complete my profile" to go there. A photo is not required to apply.

The ad asks for an age range or a gender, and the criterion you do not meet is marked in red above. If it is marked amber instead, your profile does not state your date of birth or gender: add it on "My profile" to apply. These criteria never change your match score.

No. An ad shows its "Application deadline", and after that date it says "Applications closed" and leaves the job board. Its page stays open for reading, but new applications are refused.

Open "My applications" in the menu under your name, or "Your jobs" at the top. Each application shows its step: "Applied", "Reviewed", "Shortlisted", "Offer", "Hired", "Not selected" or "Withdrawn". Open one to see "What happened", or press "Withdraw" to take it back; you can apply again while the ad is open.

The company did not choose you for this role. If it gave a reason, you can read it on the application itself. Keep looking on the job board, or let a job agent send you the new ads.

A recruiter can suggest your profile to a company for a role. The company sees nothing of you until you press "Agree", and "Decline" says no. You can "Withdraw" any suggestion the company has not answered yet.

A company you applied to, while your application is open and for 30 days after it ends. A verified company on the Growth plan or higher may also write once to someone who did not apply, unless your profile is "Private", and your contacts and the SyrianJobs team can write to you too. You cannot open a chat with a company yourself: you answer once it writes.

Open "Messages" in the menu under your name, choose the conversation, write your answer and press "Send". You can reply once the company has written to you, invited you to an interview or sent you an offer.

Open "Conversation options" and choose "Not interested": the company cannot write to you again unless you apply to it. From the same menu you can "Block" the conversation or "Report this conversation". To stop new companies from finding you, set your profile to "Private".

Open "Interviews" in the menu under your name. Choose one of the proposed times and press "Confirm", or press "None of these work". A confirmed interview can go into your calendar with "Add to calendar", and "Cancel interview" cancels it.

Open "Offers" at the top. "Accept offer" asks you to type your full name as your signature, then "Accept & sign". "Decline" lets you add an optional reason for the company.

Do not pay. SyrianJobs never asks for money, a real employer never asks you to pay to get a job, and job ads may not ask applicants to pay. Report it with "Report this job" at the bottom of the ad (reason "Asks for payment / off-platform"), or with "Report this conversation" in your messages.

Press "Report this job" at the bottom of the ad, choose a reason such as "Scam or fraud" or "Fake or misleading", add details if you like and press "Submit report". Our team reviews every report.

Check that the number is Syrian and typed without the leading 0, then press "Resend code". After too many attempts you are asked to wait a few minutes before trying again. If no code comes, open "Help & support" in the round settings button in the bottom corner and write to us from the "Contact us" page.

Open "Account & privacy" in the menu under your name, press "Delete my account", then "Yes, delete my account". Companies stop seeing you at once and you are signed out on every device. For 30 days you can sign in again and press "Reactivate my account"; after that your account and your data are deleted for good.

Sign up and choose "Company", then enter the "Company name", "Your name", your e-mail and a password, and press "Create account". Signing up is free. A short setup follows: confirm your e-mail, fill in your company profile, invite your team and post your first job.

Press "Message" on the applicant card, write and press "Send". Talking with your own applicants is in every plan, while the application is open and for 30 days after it ends, and your company must be verified. The "Owner", "Manager" and "Recruiter" roles share the company's conversations and answer together; "Hiring manager" and "Viewer" do not see them.

Yes, on Growth or Enterprise: press "Message" on the candidate in "Find candidates". You can start up to 10 new conversations a day and send one message until the person replies. Candidates with a "Private" profile cannot be messaged, and one who answered "Not interested" can be written to again only after applying to you.

On the applicant card press "Schedule interview". Choose the "Format" (On-site, Phone or Video), the "Duration" and one or more "Proposed times", add a place or link and a message if you like, then "Send invitation". The candidate confirms one time, and you follow it under "Interviews", where you can also "Reschedule" or "Cancel".

On the applicant card press "Make an offer", fill in the "Role title", "Salary", "Start date", "Respond by" and "Message / terms", then "Send offer". The candidate accepts by signing with their full name, or declines, and the card shows the answer. You can "Withdraw" an offer the candidate has not answered yet.

Press "Create a job ad", type the "Job title" and press "Write with AI and preview", or "Upload a job description" you already have. Check the draft in "Preview", change anything with "Edit", then "Continue" to "Publish". Our team reviews every ad before it appears on the job board.

Your company's first ad is free for 7 days, once. After that an ad is covered by your plan, or you buy it alone: $9 for 7 days, $15 for 14 days or $25 for 30 days. Its days start when our team approves the ad, so the review costs you nothing.

Our team checks every ad before it appears on the job board, usually within 24 hours, and its paid days start only when it is approved. If it is not approved, the reason is shown on the ad: fix it and press "Fix and resubmit", at no extra cost. An ad marked "Waiting for verification" moves on by itself once your business is verified.

Yes, with "Edit" on the ad's page. A new title, text or pay is checked by our team first, and seekers keep seeing the approved version until then ("Changes in review"). Other details, such as the city, category or skills, change at once.

In the ad's "Preview", press "Edit" and go to "Screening questions". Press "Add question", pick the "Answer type" (Short text, Yes / No, Single choice, Multiple choice or Number) and tick "Required" if it must be answered. Applicants answer them when they apply, and you read the answers on each applicant card.

Yes, optionally: in the ad editor set "Age from", "Age to" and "Gender". Only candidates inside the range and of that gender can apply, and seekers see the criteria on the ad. They never change anyone's match score; leave them empty to not ask.

Yes, set the "Application deadline" in the ad editor. After that date the ad leaves the job board and its page says applications are closed. An ad whose deadline has already passed cannot be published, so pick a later date first.

Open the ad from "Job ads". "Pause" takes it off the job board for now, "Reopen" brings back a paused, closed or expired ad, and "Close" removes it from search and ends any boost on it. An expired ad reopens only if your plan has room; otherwise buy it a new listing.

On the ad's page, use "Boost this job": your ad is featured at the top of search results for 7, 14 or 30 days ($5, $9 or $15). A boost cannot run longer than the ad itself, and it starts once it is paid and the ad is approved.

Open "Job ads" and press "View applicants" on the ad, or open the ad and its "Applications" tab. Each applicant card shows the match, the cover letter and the screening answers, with "View CV", "View profile" and "Message". A red number on "Job ads" counts the new applicants waiting for you.

On the applicant card, pick the "Stage": "Reviewed", "Shortlisted", "Offer", "Hired" or "Rejected". "Rejected" asks for an optional reason that the candidate reads exactly as you write it, then "Reject application". Notes for your team go under "Add note" and are never shown to the candidate.

Open "Find candidates" under "Talent" in the sidebar. Search by name, role, skill or keyword, and filter by skills, years of experience, education, governorate, availability, "Open to work only", work mode and expected salary. Candidate search is part of Growth and Enterprise.

Those candidates chose a "Restricted" profile: you see their job title, city, skills and years of experience, while their name, contact details and CV stay hidden until they apply to one of your ads. Candidates with a "Private" profile do not appear in search at all. On a plan without candidate search, names also stay hidden in the "Suggested candidates" tab of an ad; Growth or Enterprise shows them and lets you write to them.

Candidates our team put forward to your company, who have already agreed to it. Pick the ad to add a candidate to and press "Accept", or "Pass"; accepting shows you their profile and CV. A red number counts the ones waiting for your answer.

Yes. In "Find candidates", set at least one filter, press "Save this search", name it and choose "No alerts", "Daily" or "Weekly". New matching candidates reach you by e-mail and in your notifications, and you manage or "Run" your searches under "Saved searches". Only the filters are saved, not the free text you typed.

Matched candidates without posting an ad: in "Candidate packages" press "Request candidates", describe the role, pick 5, 10 or 20 candidates ($49, $89 or $159) and press "Request & pay". After payment our team proposes candidates; open each with "View profile", then "Accept" or "Not a fit". Contact details show once you accept, and our team arranges the introduction.

Starter allows 3 ads at a time, Growth 12, and Enterprise has no limit. Ads that are live or in review count; drafts, paused, closed and expired ads do not. "Job ads" shows what you use, for example "In use: 2 of 3 ads on your plan".

Starter is $45 a month ($120 for 3 months, $450 a year): 3 live ads, 2 seats and chat with your applicants. Growth is $130 a month ($350 for 3 months, $1,300 a year): 12 live ads, 5 seats, candidate search and writing to people who did not apply. Enterprise, from $299 a month with unlimited ads and seats, is agreed with each company: press "Contact us" on its card. "Billing" always shows the current prices.

Prices are in US dollars, and you pay online with Sham Cash. At payment choose "US dollars" or "Syrian pounds": in pounds you see the amount and the market rate before paying, and that rate holds for this payment. Press "Pay with Sham Cash" and confirm in the Sham Cash app or on its website with your transfer code; the link stays valid for 10 minutes.

Open "Billing" in the sidebar, pick a plan under "Choose your plan" and press "Subscribe" (or "Switch to this plan"), choose "A month", "3 months" or "A year", then pay. Only the owner of the company can change its plan. A plan never renews by itself: "Pay for the next period" continues it, and "Cancel subscription" keeps it until the end of the paid period.

In "Billing", the "Payments" section lists every confirmed payment, newest first. Open one to see its "Receipt", and press "Print" for a copy. Every member of the company can read them.

We refund in full anything not started yet (an ad not live, a boost not started, a candidate package before the first candidate), a plan within 7 days of paying if no ad was published and no candidate contacted with it, and a payment taken twice. Write to us from the "Contact us" page with your order number, which starts with SJ-; we answer within 3 working days. The money goes back to the Sham Cash account that paid, in the same currency.

Seats come with your plan and include the owner: Starter has 2, Growth 5 and Enterprise has no limit, while a company without a plan has only the owner's seat. Members and pending invitations both count. When all seats are used, remove a member or choose a bigger plan.

Two things: confirm your e-mail with the link we send you, and have your business verified. On "Company profile", under "Business verification", press "Upload document" and add your Commercial Register (PDF, Word or an image, up to 20 MB); the owner or a manager uploads it. A person on our team reviews it, usually within one working day, and you can publish once it is approved. If the reviewer needs more, the card says what, and you add it with "Add another document".

Open "Company profile" in the sidebar, under "Company". Update "Company identity", "Registration", "Primary contact" and "Headquarters", then press "Save changes". Once you are verified, a new name, legal name or registration number is checked again by our team, and your company stays verified meanwhile.

Yes. Open "Services" in the sidebar: "Hiring services" lists Talent Search (from $199 per role), RPO Light (from $399 a month), HR Consulting (priced by quote) and Bulk Posting (from $249). Press "Request a quote" on a service, or "Ask about something else", and your request appears under "Your requests" with its status.

Under "Your requests" in "Services", the request shows "Our offer" with its price and a "Valid until" date. The owner of the company presses "Accept and pay" and pays in dollars or Syrian pounds, or presses "Decline" with an optional reason. After payment you follow the delivery on the same request.

Open "Team" in the sidebar and use "Invite a colleague": their "Work email", a "Role", then "Send invite". The "Owner" can do everything; a "Manager" everything except billing; a "Recruiter" handles ads, applicants, candidate search and messages; a "Hiring manager" reviews applicants and moves their stages; a "Viewer" can only look. The owner and managers manage the team.

They count what waits for you: new applicants on "Job ads", answers from candidates on "Interviews", proposals on "Suggested candidates" and candidates in your "Candidate packages"; "Messages" counts unread messages. "Waiting for you" on the "Dashboard" repeats them, each a link to its screen.

Open "Analytics" in the sidebar. Every company gets the hiring overview and counts; Growth adds the application funnel and sourcing reports, and Enterprise adds industry benchmarks.

No. Job ads must be genuine, and asking applicants to pay to apply, charging upfront fees or asking for payment outside the platform is not allowed. Seekers can report such ads and conversations, and our team reviews every report.

On "Log in", choose "Company" and press "Forgot your password?". Type the e-mail of your account and we send you a link to set a new password; it works once and expires after one hour. Saving the new password signs your account out of every device.